Nora Candles
   
   

PRIVACY POLICY

This Privacy Policy Statement (“Policy”) outlines the practices of Nora Candles (“We” or “Us” or “Our”) in relation to the collection, storage, use, processing, and disclosure of personal data shared by you when you access our website www.noracandles.in and any related mobile application (collectively, the “Platform”).

This document is an electronic record under the Information Technology Act, 2000 and the applicable rules, as amended. It does not require physical or digital signatures.

By using the Platform, you agree to the collection and use of your personal data in accordance with this Policy. Please read this Policy along with our Terms and Conditions (“Terms”).

1. Information We Collect

  • Information you provide: name, email address, phone number, billing/shipping address, payment details, date of birth, and preferences.
  • Account and usage information: login credentials, order history, activity on the Platform.
  • Device and technical data: IP address, browser type, cookies, and log data.
  • Communications: feedback, queries, or correspondence with us.

2. Purpose of Collection

  • To process and fulfill orders.
  • To communicate order updates, offers, and promotions.
  • To improve our products, services, and user experience.
  • To comply with legal obligations.

3. Use and Disclosure of Information

We may disclose personal data:

  • To service providers and payment gateways for order processing.
  • Where you consent to such disclosure.
  • To enforce our Terms or protect our rights.
  • As required by law or government authorities.

4. Third Parties

  • We may use third-party tools (such as Razorpay, Google, or Meta) for payments, analytics, or advertising.
  • These providers may collect certain data, governed by their own privacy policies.

5. Security

  • We use encryption, firewalls, and secure servers to protect your personal data, in compliance with the Information Technology Act, 2000 and applicable rules.
  • However, no system is fully secure, and you accept the associated risks.

6. Data Retention and Transfer

  • Your data may be stored and processed on servers outside India.
  • Personal data may be retained for as long as required for business, legal, or regulatory purposes, even after account closure.

7. Cookies

  • We use cookies to provide a personalized and efficient browsing experience.
  • You can disable cookies via your browser settings, but this may affect Platform functionality.

8. Business Transitions

  • In case of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity.

9. Policy Updates

  • We may revise this Policy periodically. Changes will be posted on this page, and substantial updates will be notified to you.

10. Grievance Officer

For any questions, requests (review, update, deletion of your data), or concerns regarding this Policy, you may contact us at:
www.noracandles.in/contact-us