Terms and Conditions – Nora Candles
These Terms and Conditions (“Terms”) govern your use of the website www.noracandles.in and any related mobile application (collectively, the “Platform”). By accessing or using the Platform, you agree to comply with these Terms. If you do not agree, please discontinue use immediately.
1. Eligibility
You must be at least 18 years old to use the Platform.
By using the Platform, you represent that you are legally capable of entering into binding contracts.
2. Account Registration
To place orders, you may be required to create an account by providing accurate personal information.
You are responsible for maintaining the confidentiality of your account credentials.
Nora Candles is not liable for any loss arising from unauthorized use of your account.
3. Products and Services
All products listed on the Platform are subject to availability.
Product descriptions and images are for reference only; actual products may vary slightly.
Nora Candles reserves the right to discontinue, modify, or update products without prior notice.
4. Pricing and Payment
Prices displayed on the Platform are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
We reserve the right to modify prices at any time without prior notice.
Payments must be made through approved gateways (e.g., Razorpay, UPI, debit/credit cards).
By making a purchase, you authorize us and our payment partners to process your payment securely.
5. Shipping and Delivery
Delivery timelines are estimates and may vary due to external factors.
Nora Candles is not responsible for delays caused by courier partners or unforeseen events.
Risk of loss and title for products pass to you upon delivery.
6. Returns, Refunds, and Cancellations
Returns or exchanges are accepted only for damaged or defective products, subject to our Return Policy.
Refunds, if approved, will be processed within a reasonable timeframe to your original payment method.
Orders may be canceled by us in cases of fraud, unauthorized transactions, or product unavailability.
7. User Conduct
You agree not to:
- Misuse the Platform for unlawful purposes.
- Post false, misleading, or harmful content.
- Attempt to disrupt the Platform’s security or performance.
8. Intellectual Property
All content on the Platform (including text, images, logos, and designs) is the property of Nora Candles and protected under applicable laws.
You may not copy, reproduce, or distribute content without our written permission.
9. Limitation of Liability
Nora Candles shall not be liable for indirect, incidental, or consequential damages arising from use of the Platform.
Our total liability for any claim shall not exceed the amount paid by you for the relevant product.
10. Third-Party Services
The Platform may integrate services from third parties (e.g., payment gateways, analytics tools). Your use of such services will be governed by their respective terms and privacy policies.
11. Termination
We may suspend or terminate your access to the Platform without notice if you violate these Terms or applicable law.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kerala, India.
13. Contact Information
For questions or complaints regarding these Terms, please contact us at:
www.noracandles.in/contact-us